Frequently Asked Questions
Everything you need to know about your SodaStream experience
What is the standard shipping time for orders within Israel?
We offer fast home delivery across Israel. Standard shipping typically takes 3 to 5 business days, depending on your location.
How can I exchange my empty gas cylinders?
You can easily exchange your empty CO2 cylinders for full ones through our website. Simply order an exchange, and our courier will collect the empties while delivering the new ones to your doorstep.
What is the warranty policy for SodaStream sparkling water makers?
All our sparkling water makers come with a comprehensive 2-year limited warranty covering manufacturing defects and functional issues under normal home use.
Are SodaStream bottles BPA-free and dishwasher safe?
Yes, all our plastic carbonating bottles are BPA-free. While most of our newer bottles are dishwasher safe, please check the specific icons on your bottle or the product manual for exact cleaning instructions.
What is your return policy for unused products?
You may return any unused product in its original packaging within 14 days of receipt for a full refund, excluding shipping costs, in accordance with Israeli consumer protection laws.
Which payment methods do you accept on the website?
We accept all major Israeli credit cards, including Visa, Mastercard, American Express, and Isracard, as well as digital payment options like PayPal for a secure checkout.